In this series, I’ve shared with you why documenting your core processes is the key to having more fun in the process of building and growing your business. I’ve also offered you a way you can build your process documentation, manage by it, and lead yourself and your team to excellence.
At the end of this series, I’m offering the step-by-step process that any organization can follow for 90 days to get their processes documented, run their business by their processes, and stop letting their business run them.
If you’ve read this far, it’s likely you’re still in the land without documented processes. You may be experiencing the symptoms in your business where employees are undertrained on how to do things the right way; where some people may feel they are in uncharted territory, even when they aren’t; where pride, ego, confusion, fear, resentment, lack of trust, or drama are prevalent. Or you may simply just not be getting the results you’re looking for and wondering why. It’s likely that without clear processes, clear owners, and clear expectations for outcomes of each process, your business may be running you instead of you running it.
Here’s the opportunity to move into the land with process and operate with more clarity, peace, rhythm, a shared language, and a great culture. A place where people hold themselves accountable. Where proper communication channels exist to consistently improve the way things run, minimizing inefficiencies and allowing for quick innovation. Where customers have the type of experience that makes them want to keep coming back and refer others. All this is available with documented processes and managing by process. With process, your business will become more and more clear to you and everyone else in the organization, leaving your people with a sense of ownership and of knowing exactly what they’re responsible for; how and who to communicate to and for what; what steps are waste that can be eliminated, automated, or improved immediately; and how to ensure a great customer experience, each and every time.
When you lead in the land of process, you let processes run your business so you don’t have to. Instead of nine years or never to get your documentation done, commit to 90 days of executing once and for all (and maintaining forever). Let people manage the processes and processes manage the people so the interactions you’re having with your team, customers, and other supporters cut out the noise of misunderstandings and allow you to connect on another level.
If you’re still unsure if now’s the right time to delve into this type of project, ask yourself again if there is room for any more confusion, fear, pride, ego, lack of trust, resentment, and drama in your business. I think it’s safe to say that most of us would have a lot more fun with less of that.
If you want your culture to be immediately improved by a new sense of enthusiasm extending throughout the company, then follow this roadmap I’m offering to help you build and manage your business by process.
Commit to this for ninety days (and then keep going), and this work will pay you back by the thousands or millions of dollars, and most importantly… you will have fun in the process!